Shipping & Returns Policy

Thank you for shopping with Mahogany Homestead. Below you’ll find important information about order processing, shipping, delivery, and how we handle issues that may arise with your order.

Order Processing

Please allow time for us to carefully prepare and package your order before it ships.

  • Orders are processed within 5–7 business days.

  • Business days are Monday–Friday, excluding federal holidays.

  • Processing time does not include weekends, holidays, or shipping transit time.

  • Processing may take longer during high-volume periods. Customers will be notified by email if significant delays occur.

Shipping Policy

Once your order is packaged and transferred to the shipping carrier, the carrier becomes responsible for delivery.

  • We take care in preparing and packaging every order for shipment.

  • Shipping transit time begins after your order has been processed.

  • Once accepted by the carrier, delivery and tracking are managed by the shipping carrier.

  • Carrier-related delivery issues should be addressed directly with the carrier.

Lost, Stolen, Damaged, or Undelivered Packages

If your package is lost, stolen, delayed, or marked as delivered but cannot be located, please contact the shipping carrier for assistance.

  • Mahogany Homestead is not responsible for packages lost, stolen, damaged delayed, or marked as delivered after transfer to the carrier.

  • Delivery claims should be filed directly with the shipping carrier.

  • Carrier-related loss or delivery issues are not eligible for a refund or replacement from Mahogany Homestead.

  • Customers should use their tracking information when contacting the carrier about a missing package.

  • If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with photos and your order number so we can review the issue.

Incorrect Shipping Information

Please double-check your shipping information before completing your order to help ensure your package reaches the correct destination.

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • Mahogany Homestead is not responsible for orders delayed, returned, lost, or misdelivered because of incorrect or incomplete information provided by the customer.

  • If an order is returned to us because of an incorrect address, the customer is responsible for any additional shipping charges required to resend it.

Shipping Delays

Occasionally, circumstances outside of our control may affect how quickly your package arrives.

  • Mahogany Homestead is not responsible for carrier-related shipping delays.

  • Delays may occur because of weather, natural disasters, holidays, carrier disruptions, or other circumstances beyond our control.

  • We are happy to help point you in the right direction if you have questions about your shipment.

  • Delivery-related claims must be handled directly with the shipping carrier.

Returns, Refunds & Exchanges

Because of the nature of our products, all sales are final. Refunds are considered only in limited circumstances involving verified fulfillment errors or defects.

  • All sales are final.

  • Refund requests are reviewed on a case-by-case basis when an order contains a verified error or defect caused by our fulfillment.

  • Refunds are not issued for buyer’s remorse or change of mind.

  • Refunds are not issued for failure to review product descriptions before purchasing.

  • Refunds are not issued for carrier-related delivery delays.

  • Refunds are not issued for packages marked as delivered by the shipping carrier.

  • Approved refunds will be returned to the original payment method.

International Shipping

At this time, Mahogany Homestead ships exclusively within the United States.

  • International shipping is not currently available.

  • We may expand shipping options to international destinations in the future.